In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:00 UTC
Scheduled - Dear Valued Customer,

The Florida Medicaid program announced that Electronic Visit Verification for Behavior Analysis Services will be suspended effective February 5, 2022. This announcement comes following the Agency’s November 10, 2021 provider alert which announced that the Agency will transition to the American Medical Association (AMA) Behavior Analysis Current Procedural Terminology (CPT) code structure on July 1, 2022.
Beginning January 10, 2022, providers may bill through Netsmart or the Florida Medicaid Secure Web Portal during the transition period, until February 5, 2022.
Beginning February 5, 2022, behavior analysis (BA) providers will no longer utilize the Netsmart EVV system to verify Medicaid BA services and must begin billing via direct data entry in the Florida Medicaid Secure Web Portal.
If you have visits scheduled or unmatched visits, in the EVV system, then you may bill for those visits directly in the Florida Medicaid Secure Web Portal.
If you have denied claims in the Florida Medicaid system, you should correct the edits based on your remittance advice and bill Florida Medicaid directly via the Florida Medicaid Secure Web Portal.”

Our teams are working to create a phase out plan with little to no impact on your current operations. We will have more information and next steps by the end of the week. As we receive additional information and guidance from Florida Medicaid, we will be sure to update you. Please reach out to support with any questions or concerns.

Sincerely,

Your CodeMetro Team
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Past Incidents
Jan 17, 2022

No incidents reported today.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

Unresolved incident: Florida Suspending EVV Services 2/5/2022.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022
Resolved - The following enhancements and bug/defect fixes were released in December that will help the user have a better experience with NPA Works/Code Metro.

NPA Go:
-NPA GO Login is Slow to Load = The team updated processes in the background that will make the login process much faster.
-Not showing the image of signatures on NPAGO on iOS devices = Customer can now view signatures on NPAGO when on iOS devices.

NPA Works General:
-Secondary Billing New Functionality = Can now send all information to clearing houses (Office Ally, APEX, etc.) for secondary funding sources with just the click of a button as all information can be sent electronically instead of having to print it out and mail in. This will be a huge time saver for customers when working with payers/funding sources that accept secondary claims electronically. Contact customer support if you would like access to this feature.
-ERAs coming into NPA Works that weren’t processed through NPA Works causing the charge line to be posted incorrectly = Has been fixed where instead of the “paid” amount displaying as “interest” it will be left in the “unapplied” field so the user can decide where to apply these payments. This will reduce incorrect payment posting when auto posting payments from an ERA.
-Syncing issues between NPA Works and Catalyst = Have improved logic in the background to improve syncing by adding more functionality to match and link up users and data in both systems.
-Users see a red “X” symbol when administrators are on the screen for changing their employee’s user names and passwords = This will no longer occur so as not to cause confusion of there being an error in the system when there is not one.

API Enhancements: (Ability to export your data in the background to your other business tools/data warehouses. Typically used by larger organizations.)
-Having issues in the API with joining data from different API sets = Added a Client ID column in the Client Contracts Services report so users can easily map it to other datasets. The Client ID will be used instead of the name to ensure a more reliable and accurate dataset in their data warehouse and BI tool.
-New API Payment Ledger Details Report = Users can now easily import the lists of all payments in the system into their data warehouse and compare with this bank transactions to ensure what is produced in the system matches what is in their bank account.
-Some reports not being able to be produced when ran = Some improvements were made on the backend to decrease time out errors and improve these reports being able to be produced.
-Not being able to run the Appointments Admin Last Updated report for the span of one day = This has been resolved so this report can be produced for the span of one day now.

Improvements to Reports:
-User friendly enhancements to the Appointment Cancellation and Make Up Report = If more than one makeup appointment occurs on the same day for a client the report will now show an Appointment ID section that will help the user see that these are not duplicates on the report for the same date but are the different make up appointments that occurred on the same day. This will cause less confusion and better interpretation of the data when running this report.
-Enhancements to the Billing Ledger Report Update = Users can now pick the type of payment in the report instead of selecting the “other” field that would cause duplication in the result set. This duplication error has been resolved.
Jan 6, 17:41 UTC
Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.

Jan 3, 2022

No incidents reported.